其中移动数据提供商是最好的？(And will you make a switch?)

你用什么智能手机的大部分？对于它的数据，当然。因此，我们设定了第二年连续找出哪些移动服务提供商为您提供了最全面，最可靠的数据网络覆盖，最快的上传和下载速度和整体，为最大收益。

We did this by turning to the people who actually use the services — you and other Computerworld readers. We conducted a 5-week-long online survey in the fall of 2014 asking smartphone users to rate their providers in a variety of categories: average upload speeds, average download speeds, availability of connection, reliability of connection, performance relative to cost, technical support, selection of phone models and customer service/billing.

受访者给出了每个类别的五个选择：非常满意，满意，没意见，不满和非常不满。我们相吻合我们的652成的受访者的结果，并与赢家和输家来到了 - 包括客户满意度的新领导者。

绝大多数的受访者 - 90％ - 的四种最流行的美国移动服务运营商的应用之一：39％的人使用Verizon Wireless公司，27％的人使用AT＆T，13％的人使用T-Mobile和11％的人使用冲刺。不过，虽然这些都是我们亲眼评为这个故事的唯一供应商，我们清点总体满意度结果，移动数据使用和其他一般统计时，没有使用的所有调查的答复中（包括小型运营商的客户）。（有关调查的详细信息，以及我们如何嘎吱嘎吱的数字，看“如何进行调查以来，分级。”)

We asked a variety of other questions as well, such as what activities people use mobile data networks for, how much they pay for their service, why they chose their mobile provider, whether they believe their carrier protects their private data and more. Based on the responses, we've put together a comprehensive snapshot of mobile data use and satisfaction.

我们发现，例如，尽管各地的智能手表等可穿戴设备的炒作，只有不到四分之一的受访者考虑在未来一年内购买一个。虽然受访者将近一半说他们更关心的是移动数据隐私比他们在2013年，有一半以上都没有改变的，因为这些问题他们的移动生活习惯。

There's a lot more we've found out, some of it quite surprising. Read on for all that, and to find out which mobile data provider has moved into first place for customer satisfaction in our survey.

Editor's note: For the sake of readability, in the story text below we've combined the "very satisfied" and "satisfied" responses into a single "satisfied" percentage, and we've likewise combined the "dissatisfied" and "very dissatisfied" responses into a single "dissatisfied" percentage. The accompanying charts show the full percentage breakdowns.

What you think about your mobile data service

我们发现，尽管人们普遍满意他们的服务提供商和供应商的数据网络，他们有点不太满意比他们在2013例如，2014年62％受访者表示满意，对他们的数据连接的可用性，从67％下调满足上一年度。几乎到处都在调查一下，你会发现一个类似的下降。只有48％的人说他们满意他们的服务的技术支持，相比2013年58％的满意率（查看完整的2013个结果。)

Let's take a closer look at each category.

数据连接的可用性和可靠性

对于很多人来说，智能手机更是一个移动计算机比它是移动电话，所以数据连接的可用性和可靠性是由无线运营商提供的最重要的特征之一。因此，我们要求人们有多满意他们的数据网络的覆盖范围和可用性。

Respondents are reasonably satisfied with the availability of their data connection (is the connection there when and where they want it?), with 62% satisfied and 20% dissatisfied. (The remaining 18% say they are neither satisfied nor dissatisfied.) Overall, people are slightly less satisfied with the availability of their data connection than they were when we last surveyed them in 2013, when 67% were satisfied and 17% dissatisfied.

满意的数字由运营商显着变化，在我们的调查Verizon用户的69％被满足，紧随其后的是AT＆T的67％。谁使用Sprint的受访者是不快乐的，只有39％的满意和不满意的46％;事实上，在本次调查的Sprint是唯一的运营商，其客户比他们的数据连接的可用性满足更多的不满。T-Mobile公司，同时，有它的客户54％满意其数据网络的可用性。同样，2013年Verizon公司是在顶部和Sprint在底部，当它来到了一个数据连接的可用性。

As for the reliability of a data connection once it's made (are there dropped connections or streaming interruptions?), respondents are slightly less satisfied than with its availability, with 56% being satisfied and 20% dissatisfied. These numbers are down slightly from 2013, when 61% reported themselves as being satisfied and 18% unsatisfied.

Again, the results differ according to carrier, with Verizon having the highest satisfaction rate at 59%. That's closely followed by T-Mobile with a 58% satisfaction rate — a dramatic improvement over its 44% satisfaction rate in 2013. AT&T is just behind with a 57% satisfaction rate, and Sprint brings up the rear with a 45% satisfaction (and 39% dissatisfaction) rate. In 2013, Verizon was rated tops, and T-Mobile and Sprint rated the worst.

网络速度

Merely having an available and reliable connection isn't good enough — you also want a connection that's fast. And people are not as satisfied with the download and upload speeds of their service as they are with its availability and reliability.

受访者约有59％的人满意，并与他们的下载速度不满18％。这是2013以下的66％满意，16％不满意率。

T-Mobile是在与65％满意率，其次是AT＆T在62％和Verizon在59％当前测量顶部。Sprint公司是远远落后于只有43％的满意率，勉强击败了其39％的不满意率。虽然所有四个运营商的下载速度满意度有所下降，较去年同期，最显着的下降是为Verizon，从第一名和71％的满意度评级至第三位，只有59％去了。

当谈到上传速度，裸多数，52％表示，他们是满意的。T-Mobile是再次用61％的满意率，其次是AT＆T的56％和Verizon以52％的上衣在这里。再次冲刺是只有39％的满意率，其32％的不满意率没有太大上面的失败者。Verizon和T-Mobile的交换从今年地方的一年，与Verizon从第一到第三和T-Mobile跳跃下降，从第三到第一。

值和手机选择

被人从他们的移动服务提供商获得的价值总体高兴？不是特别。只有一半的受访者说，他们满意他们的服务的相对成本性能 - 换句话说，它的价值 - 而30％的人说他们是不满。在2013年，为满足并不满意评级两个百分比略高：52％的人表示基本满意，25％不满意。

T-Mobile customers are happy outliers: A whopping 70% say they are satisfied and only 12% dissatisfied with the value of their service. Forty-eight percent of AT&T customers and 43% of Sprint customers say they are satisfied. Verizon is the worst of the bunch: 39% of people say they are satisfied, while 37% say they are dissatisfied.

当涉及到手机的选择，不过，人是相当的内容。手机的可用性得到在整个调查中收视率最高的：76％的人都满意，而只有8％谁是不满。这略微的下降从去年开始，当81％的人表示满意，并约7％不满意。

Sprint comes out on top for phone selection with an 81% satisfaction rate, followed by AT&T with 78%, Verizon at 76%, and T-Mobile at 75%.

Tech support and customer service

Here's the least surprising fact you'll find in our survey: You're not happy with your provider's technical support. Only 48% of respondents report themselves as satisfied, and 15% say they're dissatisfied. This significantly worse than in 2013, when 58% of people said they were satisfied and only 9% were dissatisfied.

T-Mobile is on top for the second year in a row, although it gets only a 54% satisfied rate among respondents in the current survey, down from 68% in 2013. The other three providers don't even reach a majority of satisfied customers among our respondents: Sprint and Verizon each have 49%, and AT&T has just 43% satisfied.

人们多一点高兴的客户服务，56％满意，15％不满意。T-Mobile公司又是一个赢家，66％满意，10％不满意。该供应商的其余52％和55％之间的满意率聚集在一起。

Will you switch?

Given respondents' general satisfaction with their carrier in all these areas, we weren't surprised to find that only 39% say they're considering switching to another provider. The most common reason given for considering a change is price, followed by coverage/reliability, plan options and customer service.

但是，再一次的结果差异很大不同提供商的客户中：虽然谁使用T-Mobile的受访者只有28％正在考虑切换，比我们的调查的Sprint用户的一半（51％）表示，他们正在考虑它。其他运营商下降之间，谁使用AT＆T的受访者考虑改用33％和谁使用Verizon考虑到它44％受访者。价格是首要原因由Verizon和AT＆T在我们的调查中用户名为考虑转换，而谁使用Sprint和T-Mobile的受访者列举的覆盖/可靠性的主要原因。

Privacy and provider trustworthiness

The past few years have seen a flood of revelations about侵犯隐私的政府机构，经常与私营公司的合作。因此，我们感到惊讶的是人们普遍感到舒服，其中运营商保护自己的私人数据的方式。

受访者百分之六十三表示，他们的运营商是值得信赖的，当涉及到保护他们的隐私，相较于谁相信他们是不值得信任的22％。T-Mobile的客户率载体中最高的，76％的人说是值得信赖的，只有14％的评价也不可信。有其他运营商的用户之间没有真正的区别，它每过或者61％或62％可信评级。

总体而言，48％的受访说，他们更担心比他们前一年他们的移动数据的隐私，46％的人说他们对隐私的担忧没有改变，6％的人说他们担心少。在受访者的顶部隐私问题是政府探听，越来越复杂的黑客，并增加了大量数据泄露。

略多于一半的受访者(53%)表示,they haven't changed the way they use mobile apps or mobile data in the past year due to privacy concerns, while the remaining 47% say they have changed their data behavior because of privacy fears.

这些谁进行了更改，引用采取了各种安全措施，包括使用强口令代码或双因素认证，使用VPN，安装较少的应用，限制了应用程序的权限（比如访问位置数据），数据加密，根本没有使用一个手机进行交易，如银行，购物或访问医疗数据。

可穿戴设备

随着周围的智能手表以及其他可穿戴移动设备上的所有宣传，我们问人们是否打算购买可穿戴式智能设备在未来的一年。我们收到了一个响亮的“不”：77％的人说他们不打算购买一种可穿戴智能设备和只有23％的人说他们计划。

Of those who do plan to buy such a device, 93% say they will buy smartwatches, 36% plan to buy fitness trackers, 18% plan to buy smart glasses and 3% plan to buy other smart devices, mainly heart rate monitors.

What type of wearable device are you considering buying?

Select all that apply

智能手表

93％

Fitness tracker

36%

智能眼镜

18%

其他

3％

Your mobile data use

How are you using your mobile data? Are you connected to a 3G or 4G network? What types of apps do you use most? We asked those questions and more, and found interesting results (as well as some changes) from 2013.

一个主要发现是，2014年似乎是4G网络终于把搁置一年。受访者约有55％的人表示，他们只通过某种4G网络的连接，而只有14％的报告仅连接在3G上。这低估了多少人有机会获得4G网络，因为27％的人说，他们通过3G或者4G取决于它们的位置连接。这一切都是从上一年发生了巨大变化，当39％的人表示他们通过4G连接，通过3G的32％，和26％的3G或者4G取决于他们的位置。

T-Mobile的客户有受访者中最高的4G使用，77％的人说他们通过4G连接和16％的人说无论是3G或4G取决于他们的位置。

People seem to be quite cognizant about not spending too much time on their data connections, possibly because most are on tiered data plans rather than unlimited plans. Only 30% say they use their data connection for more than an hour a day — 21% use it for between one and three hours, and 9% use it for more than three hours. (Note that these numbers don't include the amount of time they use Wi-Fi connections.) Thirty-one percent of people use their data connection for between 20 minutes and an hour per day, 22% use it for between 10 to 20 minutes, and 17% use it for less than 10 minutes. All these numbers are generally in keeping with what we found in 2013.

The numbers vary quite a bit by carrier, with 43% of Sprint customers being among those respondents who use a data connection for more than an hour each day (likely due to theSprint的客户中无限计划优势) and only 28% of Verizon customers using it for more than an hour.

Some 42% of respondents report that they're using their phones more for business than the previous year, for activities such as checking work email, using productivity apps and accessing data in the cloud. Only 12% say they're using their phones for work less. The remainder say business use has been unchanged. There is little difference in these numbers among people who use different carriers.

有什么用中，人们把他们的数据连接？活动四站了出来：发送电子邮件是在列表的顶部，利用其为连接78％的被调查者。网页浏览是下一个73％，然后用67％的GPS使用，并用60％获取本地数据（天气，营业时间/评级，交通信息等）。没有其他用途的裂缝30％的关口，虽然社交接近29％。此后，银行，流媒体和使用云存储所有进来的21％。

那你主要使用的移动数据连接？

选择您的5个最常见activities

Emailing

78％

Web browsing

73%

GPS navigation (maps, directions)

67％

Getting local data (weather, business hours/ratings, transit info, etc.)

60％

社交网络

29％

Banking

21%

流媒体和下载音乐，视频或播客或书

21%

使用云存储/生产力工具（记事，任务，日历，联系人等）

21%

Uploading and downloading photos

17％

下载应用程序

16％

Shopping

14％

使用手机作为一个移动热点

11%

使VoIP通话

8%

玩网络游戏

4％

其他

4％