By: Trent Fierro, Senior Marketing Manager for AIOps at Aruba, a Hewlett Packard Enterprise company
Until recently, troubleshooting network issues meant helping users face-to-face or huddling in a conference room while planning next steps. Now, most IT teams are working remotely, trying to solve issues for other remote workers with very little data and interaction with others on their team. Return-to-office projects are also proving difficult as everything from improved coverage planning to new environmental health and safety programs that include contact-tracing analysis and access control involve some level of guesswork without real-world data.