By Tim Vanevenhoven, Director of Business Development and Strategic Partnerships.
As customers return to stores, restaurants, and public venues, companies are increasingly leveraging mobile point-of-service tools to acquire and retain customers and run back-office operations. Whether it’s a mobile point-of-sale terminal, a portable receipt printer, or a wireless inventory barcode scanner, the business-critical roles played by these devices requires always-on network access and always-up application performance.
Standard IT troubleshooting and diagnostic tools examine segments of the device-to-network-to-application roundtrip, but they don’t provide an end-to-end view of the journey. They can’t tell if the user’s experience with an application is degrading or why.