软键手机特点：Hlog，加入和达到Mee，

在挂钩呼叫状态下可用的下一个软键是HUMT登录/注销（HLOG）软键。在CUCM 6.0中引入了这种软键，允许客户服务代表（CSR）登录和注销呼叫覆盖组。CUCM附带的呼叫覆盖范围使用HUNT Pilot（HP） - > HUMT列表（HL） - >行组（LG）呼叫路由元素。目录号码（DN）被放入行组以创建基本呼叫覆盖功能。此软键允许CSR登录并注销CUCM附带的呼叫覆盖范围。CUCM附带的呼叫覆盖功能不包括呼叫中心环境所需的一些重要元素。此范例不应与自动呼叫分发（ACD）混淆，其中包括包含基于呼叫排队或技能的路由的重要技术。如果CUCM包含的基本呼叫覆盖范围不符合您的需求，则应调查统一联系中心Express（UCCX）。全球知识提供UCCXD和UCCXA类，涵盖UCCX呼叫中心平台。让我们谈谈呼叫加入（加入）软键。 The Join softkey allows the end user of a Cisco IP Phone to create a 3-party conference seamlessly when handling two calls that should be converted to a three party conference. If the Join feature was not provisioned, the end user would need to end one of the phone calls and then convert the existing phone call to a conference call using the Conference (Confrn) softkey. To use the Join softkey, click the Join softkey in an active call, select the other call on the same line (call waiting) and click Join again. The two phone calls have now been converted to a three-party conference call. This feature will only work using virtual lines on the same physical line button unless CUCM 6.1 is used. To examine some other features included in CUCM 6.1, check out the following Cisco URL: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/product_data_sheet0900aecd806e86dd.pdf The MeetMe softkey is next. The MeetMe softkey allows a conference controller to create a conference in which other conference participants can dial the MeetMe number on their phone to be created to the conference bridge. The conference controller (first person) must click the MeetMe softkey while in the Off Hook call state and then dial the MeetMe bridge number. The conference bridge will now be open. Subsequent conference participants will only need to dial the phone number of the MeetMe bridge. MeetMe numbers or number ranges must be configured by the system administrator before this feature can be used. The MeetMe feature is not without limitations. If any of the conference participants were to dial the conference bridge before the conference bridge was created, the participant would receive reorder tone. Most dedicated conferencing platforms would put the conference participants in queue, instructing them that the conference controller did not activate the conference yet. The MeetMe bridge will only deliver reorder tone until the conference bridge has been activated by the conference controller. The MeetMe softkey does not include any participant introductions, security arrangements, or scheduling. If you are looking for some of these advanced conferencing features, check out the Cisco Meeting Place and Meeting Place Express platforms. The Meeting Place platforms are dedicated conferencing servers. The next blog will investigate some of the Mobility softkey to use some of the Cisco Unified Mobility enhancements included with CUCM 6.0.