如何在酒店业将从中获利的IoT

酒店业,能很好地从物联网的好处。这是因为物联网有望改善客户体验,同时也降低了成本。

Rosen Hotels and Resorts Inc.

Connecting the world changes everything. That’s what businesses and consumers are learning as they embrace the Internet of Things (IoT) for everything from household garage door openers to smart-city applications that solve traffic congestion and reduce crime.

But IoT is more significant than just adding connectivity to existing products or services. In fact, it is about changing the way products and services deliver value. In the process, products are becoming services, and services are becoming more intelligent.

+同时在网络世界:有个足球雷竞技appIoT devices or humans?

The hospitality industry is not immune to this evolution, and, in fact, it is well positioned to benefit from IoT. That’s because the industry is poised to improve the customer experience while simultaneously reducing costs.

现代的酒店房间是远离现代的,它主要是断开的。酒店业务依赖于大多需要手动输入追踪资源的物业管理系统。大部分的前台解决此工作中心 - 的住宿是在淘汰的边缘一次的重要组成部分。

IoT: Taking the Temperature

Many hotels already use IoT to control in-room thermostats. By switching to a connected thermostat, hotels can adjust room temperatures at check-in and checkout. The connected thermostat eliminates the cost of cooling or heating vacant rooms. It also reduces the likelihood of marring the first impression of a room with an uninviting, uninhabitable temperature.

以加热和进一步冷却一下,当酒店结合与其它传感器的恒温器中,空调可以关闭时自动来宾将打开一个窗口或阳台门。另一个机会是自动化的窗帘可以减少温度波动,由于午后的阳光扳平。天或温度传感器的时间可以激活这些环境的调整。

Too much automation can make guests uncomfortable, however, so algorithms could differ depending on whether or not the guest is in the room. This development requires occupancy detection, which could provide several additional benefits.

物联网超越恒温

Today, hotels really don’t know when a guest room is empty. Knocking is not the ideal solution. Knocking can wake or interrupt a guest, and the lack of a response to a knock is not conclusive. Intelligent sensors, though, can help detect occupancy. If the last detected motion was near the door, combined with an opening of the door, it may be reasonable to assume the room is empty.

Just a little bit newer than the knock is the in-room alarm clock. These disconnected devices invariably display the wrong time and sometimes come pre-programmed with the last guest’s alarm setting. A connected clock could be centrally or automatically adjusted (and corrected for daylight savings time). Then, when a guest checks out, the system could clear prior alarm settings, as current telecom systems clear voicemails.

IoT calling

手机也一样,是成熟的替代品。一个大机会:使用手机的扬声器寻呼。例如,如果火灾警报声响起,酒店可以通过寻呼系统提供指令或信息。此外,这听起来有点侵入性,色调优先,免提对讲也有用和有益的。例如,这将使酒店的工作人员,以检查在做客,看看是否需要帮助。这是比打破门一个更好的第一选择。

还有一个建议改变以室内电话:单向视频。高档酒店应在其内部电话系统上拥抱单向视频。当客人要求的服务,他们应该看到另一端的酒店员工。如果你真的想建立融洽的关系和个性化的服务,一个微笑走一段很长的路要走。这是一个具有成本效益的方式在服务业务进行区分。

室内娱乐设施也得到与连通性更好。酒店了解到客人价值的娱乐选择,但前提为基础的电影系统是昂贵和复杂的。付费电影频道是一种常见的选择,但他们提供在固定时间有限的选择。

Marriott has gone further with a Netflix option. The hotel provides televisions equipped for Netflix, and the guest just needs to enter their personal Netflix account information. It’s an interesting compromise, as the guests provide their own account but Marriott provides the premium internet service. (Often, the same experience on a personal computer would require the guest to purchase premium internet.) Upon the guest's checkout, Marriott automatically erases the guest’s account information.

一个ssuming the guest has a Netflix subscription, it’s a nice win for both parties. Guests get a large catalog of on-demand entertainment, and the hotel gets out of the movie business. Marriott includes premium movie channels as an alternative for those who don’t subscribe to Netflix. I’m hopeful that in the future, Marriott will auto-load my credentials using information that I store in my Marriott profile.

一个utomating the right touch

一些酒店,如希尔顿,与连接,蓝牙门锁试验,使客人可以使用他们的智能手机作为重点。我不是这种方法的粉丝,因为旅行是我的智能手机的电池已经艰难。我用它为我的登机牌,乘坐-欢呼的应用程序,在线阅读和导航,让我觉得很幸运,在我的酒店,工作电话的到来。

更好的方法是自办理入住手续,类似于航空公司做的售货亭。智能手机应用程序可以起到一定的作用,但我更愿意得到亭一个单独的卡键。现代卡钥匙是小,是防水的,是一次性的,且不需要电池。再加上他们都已经安装,甚至提供酒店的广告收入 - 那么,为什么更换一件好事吗?

Too much automation can be detrimental. For example, high-end restaurants are unlikely to move to automated server-bots anytime soon. However, people do value and appreciate efficiency. When hospitality more closely embraces IoT, hotels can improve the guest experience and lower costs, and when done right, they can avoid interfering negatively in a guest’s stay.

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