训练员呢?

我让你对那个头感兴趣了，不是吗?那么，培训师呢?优秀的培训师和他们“翻页”的同事有什么区别?你猜对了——对产品的深刻理解、真实世界的经验以及以学生能够遵循的方式传递知识的能力。这一切听起来都很简单——站在讲台上的人应该非常了解产品。注意，我并不是说他们应该成为超级大师，而是说他们非常了解产品。在某一特定产品中，是否有一些培训师被公认为主要的主题专家之一?但这是否意味着，如果你不是这些杰出的中小企业之一，你就不能教这个产品——不。一个好的培训师会非常了解他们要教的产品。他们将检查所有的实验室，发现潜在的问题区域，并超出课程范围。现在有一个新颖的想法——超越教学大纲的要求。 An excellent trainer can do this. There are some absolutely brilliant individuals who are the consummate experts in a product, but who should never be allowed to teach a class – they simply cannot convey the material so the students can understand what is being said to them. It quickly becomes the scenes from a Charlie Brown cartoon where the teacher is talking all the students hear is noise, not words. A trainer has to be able to talk to his audience, not over, not under, but presents the material at a level the student can understand and follow. The last key area of a good instructor is having real-world experience, hands-on experience with a product. They have installed a server in a production environment, tested it to ensure it is functioning properly. Even better, they have been called in to troubleshoot a problem where you don’t have the option of wiping a “troublesome” system as you could in a classroom environment. Troubleshooting is as much an art as a science. Yes, there are basic procedures you should follow, but beyond that it is going through a series of steps to address the issue. By getting this hands-on experience, you, as the consultant, gain invaluable experience that you, as the trainer can bring to the classroom. I am sure most of you have experienced a “page-turner” before. These are the instructors who have zero (zip, zilch, nada) hands-on experience. I have encountered trainers before who have almost no or, at best, very little experience, or the last time they touched a production system was 10-15 years ago. This is still better than the ones with no experience, as they at least some concept of a production environment. The ones that worry me are the “trainers” who come straight into the classroom with no experience (say straight from college) and try to give advice to IT pros on how to work with and manage their production networks. Ok – enough time on the soapbox for now. Experience counts and counts heavily. As a trainer, you must have this experience to bring relevancy to the classroom and establish your credibility as a trainer.