合并的世界社会计算和统一通信

一次又一次我们听到的公司建议统一通信的关键好处是加速决策。加州大学允许一个快速找到他们需要解决一个特定的人挑战或回答一个问题;确定可用性和跨等多种渠道进行即时消息、语音、视频或网络会议。但最大的问题经常被人“我怎么确定是一个特定的专家调查?“挑战是目前解决社会计算的集成和统一通信。社会计算是一个广泛的术语定义一组应用程序,如博客、维基、社区、微博、论坛,使个体形成自己的连接,加入社区的利益,并生成自己的内容。对许多人来说,Facebook可能是最好的社会计算应用程序的例子。对于许多组织来说,防火墙背后的欲望将facebook的服务是推动社会计算的兴趣。大多数社会计算平台允许个人创建自己的配置文件,标签自己专长的领域。他们还利用知识和经验社区参与者通过给个人标签别人的概要文件的能力,或者他们的反应速度问题或参与论坛。这些方法允许参与者建立荣誉值以及宣传他们的专业领域是其他参与者。 By leveraging this information in the context of unified communications, individuals can search social profiles to find the right person for a particular question before they use presence information to determine if experts are available and initiate a conversation. Thanks to a variety of product initiatives, the worlds of social computing and UC are coming together. Microsoft, in Office Communications Server 2010 / Wave 14 enables Microsoft Office Communicator users to search profile information contained within SharePoint. So by using MOC, one can search for a particular skill set or keyword and find individuals with those keywords in their SharePoint profile and start a communication session. Jive’s introduction of SBS 4.5 incorporates instant messaging interfaces into IBM Lotus Sametime and Microsoft OCS, again enabling one to search for profile information, find someone who’s profile matches the query, and engage in a real-time conversation. Cisco’s Quad collaboration platform incorporates real-time presence information from Cisco UC applications into a user’s profile. And, IBM Lotus Connections has hooks to both Sametime and OCS for adding presence-based communications to Connections profiles. The integration of UC and social computing creates opportunities to further improve enterprise collaboration, but it also requires that companies set up the right organizational structure such that those responsible for UC and those responsible for social computing are themselves collaborating. We advise our clients to create an enterprise collaboration group with responsibility for creating an architecture that brings together all the various tools into a unified collaboration strategy. The opportunities to integrate UC and social computing only underscore the need for such an organizational strategy.